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- "Perhaps the greatest challenge of running a call centre, however, is ensuring that customers are provided with the right information in a timely fashion." All boiled down, that's pretty much it - though day-to-day pressures normally put on first-line managers and supervisors tend to push that right out of their minds. [James Robertson] |
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- "Perhaps the greatest challenge of running a call centre, however, is ensuring that customers are provided with the right information in a timely fashion." All boiled down, that's pretty much it - though day-to-day pressures normally put on first-line managers and supervisors tend to push that right out of their minds. [James Robertson] |
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