|
|
|
|
|
|
- CRM disappears up its own posterior? CUSTOMERS FALL BY WAYSIDE AS CRM FOCUSES ON COSTS [Deon Erwee]. From news posted to me from ITTOOLBOX.com My thoughts: Technology for technology sake? |
|
|
|
- Two reports look at the use and limitations of search, analyze the enterprise search business. Summarizes techniques and describes some of the leading products. Refers to the "principal of least surprise" to recommend predictable software over products which may be spectacular but unreliable. Recommends that purchasers test search engines with their real data to understand the strengths and weaknesses of the choices. |
|
|
|
- Presentation by Whitney Quesenbery based on a study of users and health information sites found that a surprisingly large number of the users were adamant about needing to use search to find information. Study discovered that they had a hard time putting questions into words, worrying about language and technical terms, even on second tries. They tended towards broad short queries with some complete phrases, had trouble with spelling and typing, were confused about operators, and had a hard time even finding the search field. When results pages have too much navigation at the top, search box, multiple headers, links that don't look like links, users can't even find the results listing. When confronted with a result list, they read it as a page, assume the most important items are first, rely on titles as "headlines" and look for additional information. |
|
|
|
- Presentations on the state of search engines, on the Web and in enterprise intranets. Also covers information filtering, categorization, metadata extraction and related topics. |
|
|
|
- I've updated my css and index template so that the home page validates as XHTML Transitional. Over the next few... |
|
|
|
- BlogTalk - A European Weblog Conference: Web-based publishing, communication and collaboration tools for professional and private use. Two days, academic, May 2003, Vienna, Austria. English and/or deutsch. Established bloggers of renown, thomas n. |
|
|
|
- BlogTalk - A European Weblog Conference: Web-based publishing, communication and collaboration tools for professional and private use. Two days, academic, May 2003, Vienna, Austria. English and/or deutsch. Established bloggers of renown, thomas n. |
|
|
|
- Represión en Vigo contra a marea negra |
|
|
|
- This report has been prepared for those interested in updating the Corine land cover database. The document describes the methodological steps to be followed in developing an update in a consistent and harmonised way to ensure comparability among results across Europe. |
|
