25 most recent entries:
How to Keep Mid-Level Execs From Flying the Coop (Jul 03 2008 11:00 GMT)
These days, I'm often asked about the health of the technology sector. Granted, some people say the economy of the San Francisco Bay Area doesn't reflect the rest of the country, but indications point to the fact that technology industries appear to be relatively unscathed by the economic downturn.
Not Really News: Cable, Satellite Customer Service Stinks (Jul 03 2008 11:00 GMT)
Consumers are losing patience with cable and satellite TV customer service operators who are supposed to help solve their problems, according to a survey. Customers who've called for help rate their satisfaction with cable's and satellite's service desks at a score of 66 out of 100, research and consulting firm CFI Group says in its second annual Contact Center Satisfaction Index study.
Network Simulation and Emulation: Try It Before You Deploy It (Jul 03 2008 11:00 GMT)
Best-in-Class organizations are three times more likely to leverage solutions for network simulation and emulation than Laggards, according to a February report by Aberdeen. Deployment of these solutions resulted in Best-in-Class companies being twice as likely to report improvements in their ability to accurately estimate the impact of new technology rollouts on network performance.
Are the Feds Stalking Your Cell Phone? Lawsuit Seeks Answers (Jul 02 2008 20:51 GMT)
Two legal groups have filed a lawsuit to get more information on whether the U.S. government may be using Americans' cell phones to pinpoint their locations -- sometimes without any warrant or court oversight. The American Civil Liberties Union and the Electronic Frontier Foundation filed their suit on Tuesday.
Microsoft Seeks Wingman for Yahoo Takeover (Jul 02 2008 18:46 GMT)
Microsoft may now be looking at a team-based approach to buying Yahoo. The company has talked with other media corporations about partnering up to split Yahoo's assets, according to a report in The Wall Street Journal, which cited sources close to the discussions. Microsoft could buy Yahoo's search business, while MySpace or AOL would take the rest of Yahoo's services, the Journal reported.
Microsoft to Release Office as a Service in Mid-July (Jul 02 2008 18:32 GMT)
Microsoft on Wednesday took the wrapper off its new subscription service, formerly code-named "Albany." The company had previously been operating a beta version of the service. The service, Microsoft Equipt, combines applications from the software maker's Office productivity suite and its Live OneCare, an all-in-one security and PC management service, as well as several applications from Windows Live.
With Linspire in Its Belly, Xandros Eyes Expansion (Jul 02 2008 15:50 GMT)
Custom Linux provider Xandros announced Wednesday that it has acquired Linspire, developer of the CNR software distribution facility, and the Linspire and Freespire Linux desktop operating systems. Xandros will use the combined technologies, expertise and market presence of the two companies to support its goal to becoming a one-stop Linux solutions company.
The Domain Blast (Jul 02 2008 12:00 GMT)
Now you can buy any domain with any suffix. If a dot-com is gone, so what? For a cost, you can create your own suffix using any letters and any name. Domain names are made of three parts. The www, the "name" and the suffix like .
Master Data Management Myth Busters (Jul 02 2008 11:00 GMT)
Recently, I've observed a wave of articles, product releases and even analyst reports that describe solutions for companies looking to "get into" master data management or "try out" an MDM project. Other reports claim that companies have been successful at MDM without having an MDM infrastructure in place.
How Nokia's Symbian Move Helps Google (Jul 02 2008 11:00 GMT)
Nokia rocked the wireless industry June 24 with news it would purchase the portion of Symbian, a maker of mobile-phone software, that it didn't already own -- and then give away the software for nothing. The prospect of free software would surely lure users away from competing cell phone software makers including Google.
Banking on Customer Satisfaction (Jul 02 2008 11:00 GMT)
Most Americans rank the customer service at their financial institution as above average, but there is still room for improvement, according to a recent survey conducted by Harris Interactive on behalf of the American Society for Quality. ASQ conducted the survey to identify areas of concern regarding customer service in financial services.
Merger Creates Mammoth Electronic Prescription Data Network (Jul 01 2008 22:59 GMT)
The two largest electronic prescription networks have decided to merge. By joining together their two platforms, RxHub and SureScripts maintain that both doctors and patients will benefit. Having one integrated system gives doctors more information about patients' health insurance plans as well as related medical history, Robin Cronin, a spokesperson for SureScripts told CRM Buyer.
Law to Fine Kid Buyers of 'Mature' Games Costs Minnesota (Jul 01 2008 21:33 GMT)
Following its failed effort to curb youngsters' access to video games with "Mature" or "Adults Only" ratings by fining kids for obtaining them, the state of Minnesota on Monday was the one paying. The state paid the Entertainment Software Association $65,000, reimbursing the organization for attorney fees and expenses that resulted from the group's successful challenge to Minnesota's video game law.
Sprint Showing Signs of Resurgence (Jul 01 2008 21:01 GMT)
Sprint may be seeing a resurgence in the mobile market. The company's stock climbed 13 percent last week following reports of a Verizon exec telling investors Sprint had started "doing better." The industry has since seen intense speculation that fewer Sprint subscribers are defecting to the top two carriers, Verizon and AT&T -- a notion on which neither company will comment.
Google, Yahoo Shine Searchlight on Adobe Flash (Jul 01 2008 20:17 GMT)
Adobe, Google and Yahoo have joined forces to add dynamic Web content and rich Internet applications to search results. The two search companies will use an optimized version of Adobe's Flash Player technology to improve their engines' abilities to index the Flash file format and scan information contained within the files.
The Devil's in the 3G iPhone Details (Jul 01 2008 18:58 GMT)
Yes, the new 3G iPhone will cost much less than the first generation of the groundbreaking multimedia cell phone; that is, if you're one of the lucky ones who qualify for a discount. And it's not that Apple and AT&T don't trust those of you who might want to hack or modify your new iPhone, but you will need to have it activated at the store when you buy it, under the watchful eyes of sales staff.
All Hands on the Wheel, Not the Phone, in Calif., Wash. (Jul 01 2008 16:45 GMT)
To Celeste Tyler and her teenage friends, text-messaging is as effortless as tying their shoes. The high school senior can text without looking, sending messages on her red Samsung "slider" while it's behind her back, in her purse or under her desk at school, where cell phones are banned. So why not do it while driving?
Citigroup Sees Riches in Potential Yahoo, AOL Merger (Jul 01 2008 16:27 GMT)
A merger between Yahoo and Time Warner's AOL segment could generate annual synergies of about $900 million, according to Citigroup, which said in a recent note to clients that a few hints suggest a deal could be possible. Aside from annual savings, the broker said Yahoo would gain display scale and keep search options open while Time Warner would gain Internet scale via a passive equity stake in a larger entity.
Swedish Eavesdropping Law Ignites Uproar (Jul 01 2008 15:50 GMT)
Swedes have bombarded lawmakers with more than 1 million e-mails protesting the country's new eavesdropping law, adding to the growing public outcry over the measure, an official said Monday. The contentious bill allows officials to eavesdrop on all cross-border e-mail and telephone traffic. The government plans to implement it in January.
Headed for an E-Commerce Upgrade? Take the 2.0 Track (Jul 01 2008 11:00 GMT)
With the advent of new personalization technologies and the integration of user-generated content, social networking, RSS feeds, multichannel interaction and Ajax-based user interfaces, online retailers are rushing to upgrade their e-commerce sites to provide better user experiences and increase customer acquisition, retention and loyalty.
Google Media Server: A Giant Toe in the Door? (Jul 01 2008 11:00 GMT)
It already dominates the Internet -- why not the TV? Probably Google wasn't thinking exactly in those terms when it conceived the idea for Google Media Server, its latest addition to a ballooning product line. But planting a foothold in a medium in which it so far only dabbles is clearly the driver behind this release.
Flying Colors (Jul 01 2008 11:00 GMT)
Microsoft CRM 4.0 Applications certification is partly a way for Microsoft to quantify its relationships with its business partners and partly a credential to attract clients. The latter is particularly important, as 4.0 is proving to be Microsoft's most popular customer relationship management app yet.
Virtual Worlds: And the Children Shall Lead (Jul 01 2008 11:00 GMT)
Virtual worlds, despite all the press attention of late, are still in the early stages of development. Virtual worlds came into existence several years before YouTube, MySpace and Facebook, but their adoption rates pale in comparison to these services. Only 7 percent of Internet gamers ages 13 and older visit a virtual world on a weekly basis, according to a recent Parks Associates survey.
Russia's Holding for the iPhone (Jul 01 2008 11:00 GMT)
Will VimpelCom be the first wireless operator to sell the iPhone in Russia? If Chief Executive Alexander Izosimov has his way, it will. "Nobody's struck a deal with Apple yet, but we would love to," he says. Izosimov says no negotiations are taking place, and he has no idea whether his company will win the rights to sell Apple's coveted device.
Yahoo Slaps Fresh Coat of Gloss on Microsoft Deal Defense (Jun 30 2008 21:47 GMT)
Yahoo had made public a detailed presentation that it says makes it clear why the alternative slate proposed by Carl Icahn is wrong for it. Yahoo's presentation extols the virtues of incumbent board members and also provides more details of the company's interactions with Microsoft as well as a breakdown of why Microsoft's so-called hybrid proposal to buy only Yahoo's search business was not the right move.
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